Frequently Asked Questions

Desmat is a B2B product and supply brand of Rational Business Corporation (P) Ltd., with business roots dating back to 1935. The company serves dealers, distributors, retailers, organisations and other business buyers through a broad portfolio of labelling, printing, POS and office products.

Desmat’s website catalogue is organised into three main categories: Labels, Inkjet Media and Office Stationery. The range includes A4 and roll labels, photo and printing media, POS thermal paper and everyday office products, with more specialised product groups available within these categories.

Desmat is primarily focused on B2B customers, including dealers, distributors, wholesalers, retailers, printers, ecommerce businesses, procurement teams, corporate buyers and institutional buyers.

Desmat is backed by manufacturing and conversion capabilities supporting label stock, printing, coating and related product requirements. The current business network is supported by 3 manufacturing plants.

Desmat currently works across an extensive business network that includes 1500+ distributors and 30,142+ retailers, supported by 3 manufacturing plants, a 500+ team of experts and a portfolio of 400+ product SKUs.

The Desmat website is designed as a B2B product catalogue and enquiry platform rather than a conventional online store with cart and checkout. You can explore products, specifications and available resources, then submit an enquiry for the product you require.

Start with the product category that matches your application and review the available sizes, materials, finishes, printing compatibility and product specifications. If you are unsure, send a Product Enquiry with details of your application and the Desmat team can help identify an appropriate option.

Where relevant, include your intended application, required size, printer or machine model, material or finish preference, approximate quantity and the surface or environment in which the product will be used. For roll-based products, information such as roll width, roll length or diameter and core size may also be useful.

Where a product is available in multiple sizes, materials, finishes, colours, pack configurations or other variants, the relevant options will be shown on the product or product-family page.

Where available, product pages and resource sections will provide downloadable specifications, size charts, templates or supporting documents. If the information you need is not available online, you can request it through a Product Enquiry.

No. Specifications vary by product family. Depending on the product, information may include dimensions, material, GSM, colour, finish, printing compatibility, adhesive, labels per sheet, roll width, roll length, core size, pack configuration or software compatibility.

Choose a label based on the printable area you require and its application. Desmat’s A4 label range includes multiple layouts, from full-sheet formats to smaller multi-label layouts for applications such as shipping, address labelling, barcoding and product identification. If you already know your required dimensions, search by size or product code. If not, share your application with the Desmat team.

It depends on the specific label material. Some Desmat A4 labels are suitable for both laser and inkjet printing, while others are specifically designed for laser or inkjet printers. Always check the Printing Compatibility information on the relevant product page before printing.

You should use the label only with the printing technology stated for that product. Laser printers use heat, while inkjet printers apply liquid ink, so materials designed specifically for one printing method may not perform correctly with the other. Check the individual product’s compatibility before use.

Depending on the selected product, Desmat’s A4 label range includes options such as Maplitho paper, fluorescent paper, kraft, inkjet gloss, inkjet matte, transparent film, chromo paper and specialised film-based finishes.

Typical applications include shipping and dispatch labels, address labels, product and packaging identification, barcode and retail labels, logistics labels and marking on corrugated boxes.

Direct thermal labels use heat-sensitive material and do not require a printing ribbon. They are commonly used for applications such as shipping, temporary identification and other shorter-life labelling requirements. Thermal transfer labels use a thermal transfer ribbon to create the printed image and can provide greater durability when the correct label material and ribbon combination is used.

Yes. Thermal transfer printing requires a compatible thermal transfer ribbon. Direct thermal printing does not require a ribbon.

The ribbon needs to work with both your printer and the label material. Important factors can include the printer model, ribbon width and length, core size, winding direction and ribbon formulation. If you are unsure, provide your printer model and label requirement with your enquiry.

Feeding or alignment problems can be caused by incorrect printer settings, unsuitable media, scaling, paper guides or the printer’s feed path. Confirm that your printer supports the selected label media, use the appropriate media setting and ensure that printing is set to the correct page size and scale.

Repeatedly feeding a partially used self-adhesive label sheet through a printer can increase the risk of feeding, adhesive or jamming problems. For consistent results, use complete sheets and follow the printer and media recommendations for the selected label.

First check the relevant product page and LabelXpress resource section. If the required template, size chart or document is not available, send a Product Enquiry mentioning the Desmat product code or label size you are using.

Check your POS printer or billing machine specifications for the required paper width, roll diameter or length and core size. If you do not know these measurements, provide the exact printer or machine model when submitting your enquiry.

The number generally refers to the paper roll width. Different POS machines are designed for different widths, so the correct roll should always be selected according to the equipment specification.

Standard direct thermal POS paper uses a heat-sensitive coating and therefore does not require a conventional ink cartridge or printing ribbon.

Thermal paper should generally be kept away from excessive heat, direct sunlight, moisture and chemicals that can affect the thermal coating or printed image. Follow the storage guidance supplied for the specific product wherever available.

Open the relevant product page and select Send a Product Enquiry. Because Desmat’s website is focused on B2B enquiries rather than ecommerce checkout, the team can respond according to the selected product and business requirement.

Minimum order quantities can vary by product and specification. Where a confirmed MOQ is available, it can be shown on the relevant product page or confirmed by the Desmat team during the enquiry process.

Yes. Desmat works with dealers, distributors, retailers, organisations and other business buyers. For recurring or larger requirements, share the product, approximate quantity, location and expected purchasing requirement through the enquiry form.

Open the relevant product page and select Send a Product Enquiry. The website will carry the selected product context into the enquiry journey, so you can focus on providing your contact information and requirement.

Use the Product Enquiry form and describe your application, required size, material, printer or machine information and approximate quantity. The Desmat team can review the requirement and guide you towards a relevant product where available.

Visit the Become a Distributor page and submit your business details. Desmat can then review your company profile, area of operation, current market presence and the products or categories you are interested in.

Businesses with relevant market presence, customer relationships or experience in areas such as stationery, printing, labels, office supplies, retail, ecommerce, packaging or allied B2B products can submit an enquiry for consideration.

Provide your company details, location and area of operation, existing business activities, market coverage, customer or channel presence and the Desmat product categories you are interested in. The Desmat team can request additional information during the review process where required.

Yes. Submit a distributor enquiry describing your existing product lines, customer network and territory. The Desmat team can review the information and determine the appropriate next step.

No. Submitting an enquiry starts the evaluation process. The Desmat team will review the business information and market opportunity before discussing any partnership arrangement.

LabelXpress Pro is Desmat’s label design and printing software for creating label layouts, adding text, images, barcodes and variable information, and preparing labels for printing.

Yes. LabelXpress Pro is available with a 30-day free trial so users can explore the software before moving to a paid licence.

A paid licence is required to continue using LabelXpress Pro after the trial period. You do not have to wait for the trial to end: contact the Desmat team at any time, during the trial or after it, to get your paid licence.

Yes. LabelXpress Pro is connected with Desmat’s A4 label formats, and the Design Wizard can help users select the relevant label stock or layout before creating a design.

LabelXpress Pro includes tools such as database fields, counters and linked pictures for label jobs where information can vary between records.

Desmat provides LabelXpress Pro tutorials covering tasks such as creating labels, linking a database, printing labels and printing linked images.

If the available tutorials do not answer your question, you can contact the Desmat team for further assistance.