FAQs

When the order is completed and your payment is credited in our account, your license information is displayed right in your browser. It should be printed out. An email is also sent as a second confirmation. In case the payment is not credited in our account, this process will happen only after due payment received. If that email address is not correct or there is a problem with your mail server the confirmation email may take longer to reach you or may be unable to reach you all together. Please check all your email accounts carefully for the email. SPAM filters are being used on just about all email accounts and often improperly catch emails from ecommerce sites. Please check your folder where emails that are flagged as spam are sent . This is usually a folder called "bulk", "junk", "spam", but it depends on your ISP. Keep in mind that before we can help you we must receive the order as well, so if you order was not completed (you did not receive a confirmation number on screen) then you will need to re-place the order. If your order was processed you can obtain your license information at any time by visiting the licensed user page at:< a href="account.html">account page