FAQs

Desmat wants your opinions to be heard
We want customers to get the information they need to make smart buying choices, and we'd love to have your help doing that. As an Desmat customer, you can submit written reviews for items listed on desmat.com. We encourage you to share your opinions, both favorable and unfavorable.

Who can create customer reviews? Anyone who has an account with Desmat. Customers who have purchased the item, the review shall be marked "verified purchase" . All we ask is that you follow a few simple rules (see "What’s not allowed" below).
Tips on writing a great review

• Include the "why": The best reviews include not only whether you liked or disliked a product, but also why. Feel free to talk about related products and how this item compares to them.
• Be specific: Your review should focus on specific features of the product and your experience with it. For video reviews, we recommend that you write a brief introduction.
• Not too short, not too long: Written reviews must be limited to 5,000 words. The ideal length is 75 to 500 words.
• Be sincere: We welcome your honest opinion about the product--positive or negative. We do not remove reviews because they are critical. We believe all helpful information can inform our customers’ buying decisions.
• Full disclosure: If you received a free product in exchange for your review, please clearly and conspicuously disclose that that you received the product free of charge.

What's not allowed
Desmat is pleased to provide this forum for you to share your opinions on products. While we appreciate your time and comments, we limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable material:

• Obscene or distasteful content
• Profanity or spiteful remarks
• Promotion of illegal or immoral conduct

Promotional content:

• Advertisements, promotional material or repeated posts that make the same point excessively
• Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by publishers, manufacturers, or third-party merchants selling the product)
• Reviews written for any form of compensation.
• Solicitations

Inappropriate content:

• Other people's material (this includes excessive quoting)
• Phone numbers, postal mailing addresses, and URLs external to Desmat.in
• Comments on other reviews visible on the page (because page visibility is subject to change without notice)
• Foreign language content

Off-topic information:

• Feedback on the seller, your shipment experience or the packaging (you can do that at https://desmat.com/contact_us.html )
• Details about availability or alternative ordering and shipping information
• Feedback about typos or inaccuracies in our catalog or product description (instead, use the https://desmat.com/contact_us.html ).

If you have safety concerns about the product you are reviewing please report this information by directly contacting desmat.com. Please make sure to include all information about the product (product title, and the details of the incident. If you have a question or you'd like to tell us about a specific problem with Customer Reviews, please contact us https://desmat.com/contact_us.html.